FOREIGN CURRENCY PURCHASE & SALE:

• Important Notice: Currency once bought or sold can be returned only with a new transaction at the prevailing market rate.
• Please count your money before leaving the counter and obtain a receipt for your transaction. Neither Gomti Exchange LPC nor its employees will be held liable for any claims or shortages thereafter. Gomti Exchange LPC has the right to recover any amount paid in excess to the customer due to errors and oversights.

TERMS & CONDITIONS FOR ALL TRANSFERS & SERVICES:

• Important Notice: Any amendments or re-issuance of the transaction requested by the customer for whatsoever reason will be subject to our regular charges and settlement of any rate differences, if applicable.
• Upon signing the receipt, the customer confirms and acknowledges the correctness, authenticity and legality of all the transaction details and will be held responsible for the same. Gomti Exchange LPC is indemnified and held harmless from any claims, including but not limited to delays, delivery failures,               mistakes and losses resulting from any wrong information in the transaction receipt, as well as force majeure    events or any other circumstances beyond our control. Our liability is limited to performing necessary amendments in the shortest time if possible. Gomti Exchange LPC has the right to recover any amount paid due to errors or oversight.
• Important Notice: Refund of transaction for whatsoever reason will be refunded to the customer at the prevailing market buying rate or transaction rate, whichever is lower,  cancellation fees and any other expense incurred as a result.
• All types of Foreign currency transactions conducted by the customers are subject to local, federal and international laws as well as the Central Bank of the UAE regulations. All customer information and supporting documents must be provided as per requirements of local and international regulations and standards. The transaction may be blocked by any party involved if found suspicious. The Customer will be fully responsible for providing necessary evidence and clarification about any query, including the source of funds, to prove legitimacy and legality of the information and funds involved, as well as any follow-ups required with the concerned authorities to effect the payment or claim a refund. In such cases, Gomti Exchange LPC will not bear any responsibility.
• Any transaction-related complaint should be lodged within a maximum period of fourteen (14) days from the date of the transaction.
• Original valid ID, such as a UAE national ID or passport with a valid UAE visa, must be provided while performing any foreign currency transaction.
• Gomti Exchange LPC will provide customers a minimum of 60 calendar days’ notice by updating on the website and through the branches before changes to the terms and conditions of products/services, including changes to service charges or fees.
• Any complaints, queries, feedback on our services or fraud incidents can be raised through our official email address, [email protected].
• Gomti Exchange LPC will refund the unclaimed funds as per the guidelines of the regulatory authorities.
• Gomti Exchange LPC will not disclose confidential information about the customer to any third party unless it is required to do so by any applicable law or regulation within and outside the region.
• Gomti Exchange LPC shall assume the responsibility of protecting consumers’ data and maintain the confidentiality of the data held with it and disclose the data only to approve, facilitate, administer and process transactions or to respond to the queries of the relevant law enforcing authorities inside the country. In case of any breach of data, customers will be informed through our official channels.
• In case of any conflict of interest arises, Gomti Exchange LPC will make reasonable efforts to resolve the concern or may update the customer with relevant actions to avoid such scenarios.
• Important Notice: Gomti Exchange LPC shall not be held liable in the event a customer provides their personal details, password, or personal identification number (PIN) to any party in any form, thereby rendering its accessibility to others and causing a financial loss.
• Important Notice: Customer agrees and acknowledges the product/service features, pricing, benefits, risks, fees and Consumer’s rights and obligations as detailed in the Key Fact Statement and Terms & Conditions. Also, the provision of any services shall be at the Gomti Exchange LPC’s discretion and subject to all applicable terms and conditions, which may be revised from time to time.
• For further inquiries and details on the terms and conditions of all Gomti Exchange LPC products and services, please visit our website (gomtiexchange.com) or call: 04 35 34 059 or email us at [email protected]