The Key Factor Statement (KFS) – Foreign Currency Exchange Services

The foreign currency exchange services are available through Gomti Exchange branches located in Naif Road, Deira, Dubai, United Arab Emirates.

Gomti Exchange LPC provides and deals with all major Foreign Currency exchange that includes buying and selling of foreign currency.

Terms & Conditions for Foreign Currency Exchange Services:

• Important Notice: Currency once bought or sold can be returned only with a new transaction at the prevailing market rate.
• Please count your money before leaving the counter and obtain a receipt for your transaction. Neither Gomti Exchange LPC nor its employees will be held liable for any claims or shortages thereafter. Gomti Exchange LPC has the right to recover any amount paid in excess to the customer due to errors and oversights.
• Upon signing the receipt, the customer confirms and acknowledges the correctness, authenticity, and legality of all the transaction details and will be held responsible for the same.
• For corporate customer transaction, Gomti Exchange LPC will deal with the person(s) duly authorized by the company supported by an authorization letter signed by the authorized signatory of the company.
• Important Notice: Any complaints, queries, feedback on our services can be raised through our official email address [email protected] or our Call Us @ 04 35 34 059
• Gomti Exchange LPC will not disclose confidential information about the customer to any third party unless it is required to do so by any applicable law or regulation within and outside the region.
• Important Notice: Transactions conducted by the customers are subject to local, federal and international laws as well as the Central Bank of the UAE regulations. All customer information and supporting documents must be provided as per the requirements of local and international regulations and standards. The transaction may be blocked by any party involved if found suspicious. The customer will be fully responsible for providing necessary evidence and clarification about any query, including the source of fund, to prove legitimacy and legality of the information and fund involved as well as any follow-ups required with the concerned authorities to effect the payment or claim a refund. In such cases, Gomti Exchange LPC will not bear any responsibility.
• Gomti Exchange retains the right to amend the terms and conditions to comply with local laws or internal policies. Customers will be informed of any such changes via the website, branch disclosures, or electronic facilities.
• Gomti Exchange LPC will provide customers a minimum of 60 calendar days’ notice by updating on the website before changes to the terms and conditions of products/services, including changes to service charges or fees.